We provide true manufacturing improvement in a condensed timeframe delivering cost advantage through:
- Maintenance cost reduction
- Right sizing manufacturing and plant consolidation
- Equipment strategies developed and implemented
- Process choke points de-bottlenecked
- Energy consumption management
- Plant operations stabilized
- Improving yield management to reduce waste and rework
- Systems and technology cost reduction
Customer Profitability
Customer Relationship Management
Many media companies including newspaper, magazines and cable companies which traditionally have owned the consumer relationship have mastered the basics of CRM. However, many media and entertainment companies - TV networks, movie studios and music companies – have little prior experience providing content directly to consumers. Yet, as they and their content partners begin streaming content directly to consumers they are confronted with the benefits and the challenges of managing direct customer relationships.
We at FTI are experts at knowing how best to manage customer relationships and maximize brand, marketing and revenue potential without straining consumer trust. We facilitate companies’ ability to warehouse and to mine data, and to set up systems to utilize customer data to maximize revenue potential within the limits of privacy requirements.
Customer Profitability Analytics
Measuring customer profitability seems obvious, but in practice is far from it. Understanding the net present value of customer contribution over that customer’s lifetime after capturing all customer acquisition costs is often a complex task. Generally Accepted Accounting Principles do not necessary help because they are not intended to focus on the cash on cash return from the addition of new customers and subscribers.
In the early days of telecom start-ups FTI encountered companies which eroded enterprise value with each new subscriber they added because the customer acquisition costs and/or the customer attrition rates were so high. As a result, our clients have benefited significantly from our deep dive into customer analytics, unit costs, and contribution analysis which we perform for each customer type and customer acquisition model.