FTI Intelligence FAQs
How do I contact FTI Intelligence?
200 Aldersgate, Aldersgate Street
London, EC1A 4HD
P: +44 7717846696
VAT ID: 815057542
Registration # OC372614
Modifications to our Policies
We reserve the right to modify our policies, at any time, without notice. Local laws and business practices are evolving all the time, and as such we may need to adapt our policies to reflect market and legal changing conditions. Thank you for your understanding on this matter.
What is a Corporate Subscription Package?
The Corporate subscription package is a multiple user license with unlimited access to all FTI Intelligence research products and access to research analysts. The Corporate package is offered as a twelve (12) month subscription.
What is a Basic Subscription Package?
The Basic subscription package is a single user license with limited access to FTI Intelligence reports and research products. The Basic package is offered as a twelve (12) month subscription.
What are the terms of my licence?
FTI Intelligence reports and research products may be used for private and internal business purposes only. If you wish to re-publish or obtain wider usage rights in such content please contact us as you must obtain prior written permission from us (and/or from our third party partners) before doing so. All such content is otherwise deemed to be Content under the FTI Terms & Conditions which shall apply to its use. Corporate subscribers must ensure that their individual users have read and comply with those Terms.
How can I pay for my subscription?
FTI Intelligence offers invoicing for subscriptions which must be paid within 30 days of issuance. Please allow two (2) business days for us to review and process your request. Please note that FTI Intelligence reserves the right (at its sole discretion) to require prior payment in cleared funds in full before commencing a subscription. If an invoice is not paid within 30 days, FTI Intelligence reserves the right to suspend your account access. Overdue invoices will accrue interest at 1.5% per month (or the highest amount allowed by law) until paid.
Please note: Your company’s VAT or Tax ID is required at the time of invoicing.
Upon request, FTI Intelligence offers payment using credit cards through PayPal (accepts Visa, MasterCard and Discover). Due to PayPal amount maximums, FTI Intelligence may need to process your order through multiple transactions. FTI Intelligence will notify the customer prior to processing of the transactions and amounts. Please contact us at email@example.com if you are interested in purchasing a subscription with a credit card.
Can I purchase a hard copy of a report?
Hard copies of reports can be purchased at an additional cost on a case-by-case basis. The price is at the discretion of FTI Intelligence. All hard copy orders must be paid for in advance of FTI Intelligence printing the hard copy. To request a hard copy, please contact us at fti-intelligence.com and indicate which report and the number of copies you wish to order. Please allow four (4) business days for FTI Intelligence to respond with pricing and approval of your request.
Can I upgrade my subscription package?
FTI Intelligence offers two (2) upgrade options to users with a Basic subscription package. Normally, upgrading users will immediately restart their twelve month subscription period with a Corporate subscription package and pay only the difference between the pro-rated amount remaining on their Basic subscription package and the full price of that Corporate subscription package. Alternatively, if specifically requested by the upgrading user, the existing subscription period can be continued and the user will pay the Corporate subscription package price pro-rated for the remaining period less the pro-rated amount paid under the Basic subscription package up to the date of upgrade.
What if I need to cancel my subscription?
You can also cancel your subscription order within the first ninety (90) days to receive a partial pro-rated refund. After ninety (90) days, please contact us at firstname.lastname@example.org.
When can I expect to receive subscription access?
Please allow up to 2 business days for your order to be processed. Once your order has been processed, digital downloads will be made available in the Downloads page under My Account.
For hard copy purchases, shipping costs and estimated delivery times will be confirmed at the time of order. Additional charges will apply to your order if you request expedited shipping.
Questions, Comments or Complaints
We are interested in hearing from you. Please email us at email@example.com.
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Senior Vice President