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Target Operating Model Design

A Target Operating Model (TOM) is an effective structure for defining the future state of integration and alignment of all operational dimensions and is a critical first step in any performance transformation initiative.

FTI Consulting Insurance Practice consultants apply TOM in helping clients achieve performance excellence, evaluating the existing state across six operational pillars against a desired future state. The resulting gaps provide a roadmap for implementation initiatives. Operational pillars include:

  • Risk & Governance
  • Operations Design
  • Efficiency
  • Process
  • Talent
  • Technology

Our Performance Transformation team includes professionals with deep domain experience, combined with the business and technical expertise and collaboration skills required to work effectively with client personnel in developing reliable TOM models.

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