Search Our People

Jonathan Hayes

  • Managing Director
  • T: +353 1 672 9025
  • F: +353 1 672 9072
    • The Academy, Suite 2B
    • Pearse Street
    • Dublin, 2
    • Ireland
    • T: +353 1 672 9025
    • F: +353 1 672 9072

Jonathan Hayes is a Managing Director in the Forensic and Litigation Consulting practice at FTI Consulting and is based in Dublin.

Mr. Hayes has both broad and deep experience in analytics and business intelligence. He has worked with clients to design, implement and support their analytics and business intelligence strategies across multiple industries including  general insurance, health insurance, telecoms, airline, utilities and software.

In both general and health insurance, Mr. Hayes has worked across underwriting, marketing, claims and channel to define and deliver analytics strategies that support our clients’ broader business strategies. This includes the design and delivery of customer value management, portfolio management, claims cost management, fraud and pricing analytics and their associated measurable business benefits. Specifically, Mr. Hayes has managed and delivered several portfolio management and profitability solutions for global insurance groups. In tandem, he has also designed and rolled-out the operational capabilities required to embed analytical insights into the day-to-day running of an insurance company.

Within airline, telecoms and utilities, over the past decade Mr. Hayes has designed and implemented analytics, data and business intelligence strategies that enable agile and accurate customer engagement. Focusing on iterative cycles for analytical and operational capability development, Mr. Hayes has helped our clients gain measurable value from their analytics investments in both the short and long term. Prior to joining FTI Consulting, Mr. Hayes worked with a specialist analytics consultancy and service provider where he developed custom analytics offerings delivering single view of customer, customer segmentation and campaign management solutions.

In software, Mr. Hayes has worked with a major global software firm to define and deliver their global data management strategy as well as the firm’s global data management operating model. This included both data partner selection and design of the firm’s internal operating processes.

Mr. Hayes has worked with all major open-source and commercial data, business intelligence and analytical platforms and has also developed custom-designed solutions for our clients. Prior to working with FTI Consulting, Mr. Hayes gained extensive programme delivery, technology and change management experience with a global management consultancy.

More Info

Share this page