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Orlaith Ryan

  • Managing Director
  • T: +353 1 672 9025
  • F: +353 1 672 9072
Office
    • The Academy, Suite 2B
    • Pearse Street
    • Dublin, 2
    • Ireland
    • T: +353 1 672 9025
    • F: +353 1 672 9072
Education
Industries

Orlaith Ryan is a Managing Director at FTI Consulting and is based in Dublin. Orlaith practices in the Forensic and Litigation Consulting segment.

Orlaith has over 15 years of experience in the customer management area, including senior management roles in global Telco and Financial Services companies. Her core skill sets are in the development of customer strategies based on analytics and offers operational excellence advice to the telecoms, utilities, insurance, banking and airline sectors.

Orlaith has delivered infrastructural change in customer management initiatives through the embedding of customer segmentation, insights and analytics to increase an organisations profitability and effectiveness. She is an expert in the application of analytics to business problems and has extensive experience in the development and formulation of customer management strategies based on analytics and insight.

Passionate about putting the customer at the heart of business operations, Orlaith has delivered channel transformation programs to enhance and drive improvements in the holistic customer experience through channel integration, effective customer journey management and business process improvement.

Sample programs that Orlaith has delivered include:

  • The design and delivery of a Customer Base Management function for an leading Irish Retail bank;
  • The design and delivery of a Customer Base Management function for an electricity and gas supplier;
  • A customer segmentation and churn propensity model program for global Telco;
  • An analytics and campaign management operating model implementation program for a global Telco;
  • An intelligent customer engagement program for a Telco, TV & Broadband provider;
  • A customer master data management program and  market defense program  for an electricity and gas supplier;
  • A multi-product household segmentation for a global insurer;
  • A channel effectiveness review and transformation strategy for a global insurer;

Orlaith is an effective communicator and influencer at all levels of the organisation. She has a track record in setting companies strategic goals and supporting them to achieve them, through program design, implementation and a focus on benefit realisation.

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