2020 Holiday Gift Giving Outlook

Given the uncertainty surrounding retail spending this holiday season, FTI Consulting conducted a consumer survey to understand the mindset of holiday shoppers.

The results offer insight into changing preferences, burgeoning trends, and the likely winners and losers from the fallout of COVID-19 and economic uncertainty. Three key customer insights will drive the holiday season:

  • Consumers will spend less, as price and convenience are of utmost importance. One-third of individuals indicated that they would reduce spending by 10% or more.
  • Consumers will shop online more than ever before. Nearly 80% of respondents answered “Yes” when asked if they were more likely to shop online relative to last year.
  • Consumer preferences will impact product categories and retailers differently. Social distancing, work-from-home orders and an uncertain economy have caused us to change our priorities.

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Related Information

Published

October 26, 2020

temp Key Contacts

Christa Hart

Senior Managing Director

Ryan McCormick

Senior Director

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