Retail, Smart Technologies and Energy Services | FTI Consulting
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Retail, Smart Technologies & Energy Services

Power and utility clients involved in the production, distribution, transmission, retailing and trading of electric power face a range of strategic, financial, reputational, customer, regulatory and legal challenges. Some clients do not have the specialized internal resources to meet these challenges head on, which is where FTI Consulting provides support. Our Energy professionals have extensive experience addressing changes in the structure of the power industry, conflicting regulatory frameworks, and pervasive contractual disputes and litigation. In addition, we provide strategic communications services across all disciplines to build, preserve and protect enterprise value.

Our Service Offerings


Introducing smart technologies to a community or even an entire country often requires policy reform or modification. FTI Consulting professionals are expert at working with regulatory bodies to structure policies that benefit our clients. We understand these markets and conduct research that provides compelling support for a client’s position. In addition, we have developed a playbook for how utilities can deliver smart metering within the context of the ongoing challenges of retail competition.

Strategic Communications

Community education is a key component to successfully introducing retail and smart technology services and sustaining their growth. For example, electricity customers don’t necessarily know what smart grids and smart meters are, what these technologies can do for consumers and how much money they ultimately can save. Utilities and utility trade associations are evaluating the types of public education campaigns that can be employed to help consumers understand their smart technology options and decide whether they want to use these services. FTI Consulting Strategic Communications professionals work with a firm’s utility specialists to create public education campaigns for utility clients, including inserts in electricity bills, advertising, messaging via social media and web videos.

Transaction Advisory

In order to offer new technology products and services, utilities usually need to raise capital to acquire the capabilities. Companies need to identify potential acquisitions, as well as meet regulatory challenges as they arise. Most utilities do not have the resources internally to accomplish these tasks. The Energy professionals at FTI Consulting combine their extensive experience with new energy technologies, regulatory agencies and corporate finance. Working closely with our clients, we provide the due diligence, government experience and financial acumen to successfully evaluate and select potential acquisitions, overcome regulatory hurdles and structure the deal. Because we are well along the learning curve in new energy technologies, with regulatory agencies and in corporate finance, we are able to assist utility clients quickly and thoroughly.

Interim Management

The success of a restructuring, merger, acquisition, carveout, spin-off or divestiture may depend on how quickly management voids can be filled once the transaction is completed. The seasoned Energy professionals with C-level experience at FTI Consulting are prepared to fill the void when client companies face leadership, financial or operational challenges. In a moment’s notice, our experienced and credentialed senior executives assume C-level roles, providing the leadership and strategic decision-making ability to maintain momentum, establish corporate priorities, build morale and provide critical continuity. Our C-level executives serve in the following roles: chief executive officer, chief operating officer, chief financial officer, chief restructuring officer, controller and treasurer.

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