Healthcare Managed Services
Optimize Your Revenue Cycle and Virtual Call Center Operations
Healthcare organizations currently are challenged by increased demands for care at the same time they are experiencing critical staffing shortages in revenue cycle services and back-office/call center services. FTI Consulting can become an extension of your revenue cycle and call center teams. We offer a flexible, supplemental staffing model which requires no long-term commitments, connects to your technology and is custom built to meet your needs.
How We Help
Reduce overall agings and reserves while increasing cash flow and AR resolution rates by leveraging our dedicated,...
Reduce overall agings and reserves while increasing cash flow and AR resolution rates by leveraging our dedicated, skilled onshore workforce members who work real-time in your revenue cycle management (RCM) system. We deploy state-of-the-art revenue cycle workflow engines and advanced artificial intelligence to improve productivity, maintain quality and deliver outstanding results. To support your organization, our experts will provide a complimentary, deep-dive AR analysis together with best practice recommendations.
Our approach involves providing a dedicated set of agents who will connect to your Automatic Call Distribution...
Our approach involves providing a dedicated set of agents who will connect to your Automatic Call Distribution (ACD) and/or Interactive Voice Response (IVR) software and process both inbound and/or outbound calls by acting as an extension of your existing team. These agents will answer inbound calls or place outbound calls to improve overall answer rates which improve patient satisfaction. We can act as an excellent resource to mitigate employee attrition/turnover or call overflow — so your phones won’t ring without being answered.