Design and Implementation of an Institutional Response to the Pandemic

Situation

As COVID-19 rapidly evolved into an infectious disease pandemic, the Company recognized the urgent need to develop and implement a strategy to protect its employees and the individuals it serves.

Our Role

FTI Consulting Health Solutions provided an Interim Chief Compliance and Quality Officer (CCQO) to restructure and direct the Company’s compliance program, with a new focus on client safety and quality of care.

The CCQO assumed the role shortly before Health and Human Services Secretary Alex M. Azar II declared a public health emergency for the United States on January 31, 2020 in response to the 2019 novel coronavirus.

With FTI’s assistance, the Company quickly responded by implementing preparedness principles for emerging infectious diseases developed by the CDC and WHO for the SARS pandemic, in combination with OSHA guidance for preparing workplaces for an influenza pandemic, adapting them to the specific needs of a home-based community services provider in the context of the COVID-19 pandemic.

The following outline summarizes the Company’s comprehensive efforts to provide for the safe and orderly delivery of services, which was developed and implemented with assistance from FTI Consulting specialists.

Emerging Infectious Disease Policy

Emergent Infectious Disease Plan (EID Plan)

Communications and Teamwork

Comprehensive Company Website
Infection Preparedness Team
Daily Crisis Huddle

COVID-19 Update

Contact Tracing
COVID-19 Exposure Reporting System
COVID-19 Exposure Registry
Medical High-Risk Client Registry

Workplace Safety

Business Continuity Plans
Administrative Controls
Return-to-Work Policies, Procedures and Plans

Related Insights

Related Information

Published

August 04, 2020

Key Contacts

Lisa O'Connor, RN, B.S.N., M.S.

Senior Managing Director, Co-Leader of Healthcare Provider Practice

Francis LaMorte, MD

Managing Director

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