Lunch With FTI: Access Part I Customer Access Center - Improving Customer Experience, Growing Market Share and Net Income
How patient-centric access achieves patient loyalty, increase market share and improve health system net revenues
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September 29, 2018
Lunch With FTI: Access Part I Customer Access Center - Improving Customer Experience, Growing Market Share and Net Income
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Date: Friday, September 29, 2017
Length: 25 minutes
Why Watch?
Health Systems, patients and referring providers are likely to be experiencing challenges with meeting the demands of today’s ever changing customer expectations. Offering patients services when they want it through the medium of their choice (i.e. phone, portals, apps, etc.), and creating a positive customer experience, improves your brand and service retention through patient loyalty and referrals.
Learn About:
How patient-centric access achieves patient loyalty, increase market share and improve health system net revenues
Who Should Watch?
- Hospital Chief Executive Officers
- Chief Operating Officers
- Chief Information Officers
- Chief Strategy Officers
- Marketing and Public Relations
- Directors and Vice Presidents of Access
- Directors and Vice Presidents of Revenue Cycle
- Directors and Vice Presidents of Quality Assurance, Quality Improvement and/or Six Sigma
Presenters:
Kristen Weisenberger
Senior Consultant
FTI Consulting Health Solutions
Kristen Weisenberger is a Senior Consultant at FTI Consulting and is based in Charleston, SC. She is part of the Health Solutions segment. She has more than 20 years of experience in various areas of the healthcare industry, including patient access and customer access centers, physician practice groups and healthcare technology. Ms. Weisenberger has expertise in project management, policy and procedure, and training. She effectively manages projects to meet client timelines and deliverables.
Katie St. Onge
Director
FTI Consulting Health Solutions
Katie St. Onge is a Director at FTI Consulting, based in Virginia and is part of the Health Solutions segment. Her focus is on the management and execution of financial and operational improvements. She has lead several project teams including integration of ambulatory provider offices; assessing and implementing non-labor expense reduction initiatives; and driving and monitoring cost reduction efforts through innovative analytics. She successfully delivers actionable and innovative solutions that define, measure, and drive operational improvement activities to reduce cost, maximize profits and minimize organizational risk on time and on budget.
Chuck Holt
Managing Director
FTI Consulting Health Solutions
Chuck Holt is a Managing Director at FTI Consulting and is based in Boston, MA. He is part of the Health Solutions segment. He is a dynamic healthcare professional with specific expertise in the successful development and execution of strategy with demonstrated success in advisory and executive leadership roles. He is a key strategic developer, operational implementer and trusted partner of clients in moving healthcare to a greater degree of performance and accountability.
Key Contacts