Anna Arlorio

Anna Arlorio has more than 15 years of management consulting experience, exclusively focused on the Telecom, Media and Technology (“TMT”) industry. She specializes in commercial strategy definition and execution, Big Data and analytics and HR transformation.

Ms. Arlorio's focus has been on helping clients to define and execute commercial and marketing strategies to stimulate top-line growth; to monetize Big Data across multiple use cases including Customer Base Management (“CBM”), customer experience (“CX”), pricing, capital expenditure (“CAPEX”) optimization and HR talent management optimization; to define machine learning (“ML”) and artificial intelligence (“AI”) strategies; and to set-up analytics capabilities, teams and more.

Ms. Arlorio has worked with clients across multiple geographies including Western and Eastern Europe, Southeast Asia, the Middle East, Africa and Central America. Prior to moving to Dubai, Ms. Arlorio was based in the Singapore and Johannesburg offices.

Ms. Arlorio was part of the leadership team at Delta Partners, the TMT strategy consulting and investment banking boutique now part of FTI Delta, the strategy consulting practice of FTI Consulting. She is fluent in English, Spanish and Italian.

Relevant Experience:

• Synchronization of the integration of a fixed and mobile telco operator driving more than USD500 million of synergies
• Definition and execution of a performance turnaround program allowing to stimulate revenues by 10% over two quarters
• Rethinking of the three-year customer value proposition (“CVP”) for a leading mobile and fixed carrier
• Definition and launch of an employee experience framework for a tech group addressing 30,000 employees
• Set up of a customer value management (“CVM”) unit resulting in 15% churn reduction across priority segments
• Design and implementation of a CAPEX optimization model to reduce CAPEX by 25% in 18 months
• Launch of EBITDA performance optimization plan enabling a 32% sales and marketing expenses reduction without impacting service revenues
• Conceptualization and design of a customer experience measuring model allowing to measure customer experience at customer level; launch of multiple use cases leveraging the CX intelligence which generated more than 17% churn reduction
• Development of a human resources framework which enabled 32% recruitment cost reduction and 34% training cost optimization