Business Operations Consulting | FTI Consulting
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Working hand-in-hand with management, the board of directors and other stakeholders, our teams of seasoned advisors and former industry operators provide our clients with objective, data-driven, hands-on solutions, delivering practical implementation plans that lead to sustained results.

Typical Client Concerns We Address:

  • "Our competition is getting stronger and our growth rate is slowing."
  • "We have good data, but lack critical business insight."
  • "Customers don’t have consistent experiences with us across channels and touchpoints"
  • "Sales performance is not where it should be, and we need help identifying the key drivers of performance."
  • "The top line is growing, but we’re not seeing a commensurate rise in profitability."
  • "NPS scores reflect an aging brand. We’re not sure how to re-invigorate our brand for the future."

Our Service Offerings:

  • Sales and Operations Planning includes inventory management; demand and supply planning; and improved synchronization across the sales team
  • Data Analytics and Business Intelligence includes using data to increase profitability; focus strategy; manage the customer base; manage data and drive data driven insights
  • Integrated Supply Chain involves sales and operations planning; inventory optimization; network optimization; transportation and logistics; strategic sourcing and procurement and warehousing and distribution
  • Structural Cost Improvements advice entails SG&A cost reduction; working capital improvement and fixed asset optimization
  • Strategic Sourcing and Procurement pertains to spend analysis; speed sourcing; strategic sourcing; supplier management and procurement transformation
  • Lean Enterprise covers due diligence; manufacturing process improvement; business process improvement; shop floor improvement and quality assurance
  • Interim Management provides interim support resources; change management; crisis management and surge resources
  • Discovery and Data Management includes legal and regulatory compliance; data analytics; information governance; archive migration and remediation

Industry Expertise

We lead with our industry expertise, working side-by-side with management, boards of directors and investors to help align business activities to a critical few priorities, striking a balance between short-term and long-term goals. Our approach is rooted in our industry strength and product depth. Our deep bench of senior-level industry practitioners understand our clients’ challenges, opportunities and competitive landscapes. We offer expertise in the following industries:

  • Aerospace & Defense
  • Automotive & Industrial
  • Chemicals
  • Clean Energy
  • Energy, Power and Products
  • Financial Services
  • Food and Beverage
  • Healthcare & Pharmaceuticals
  • Hospitality, Leisure and Gaming
  • Industrials and Manufacturing
  • Insurance
  • Mining and Mining Services
  • Real Estate
  • Retail & Consumer Products
  • Telecom, Media & Technology
  • Transportation and Logistics
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Key Contacts

Carlyn R. Taylor

Global Co-Leader of Corporate Finance & Restructuring, FTI Industry Initiative Leader

Keith F. Cooper

Senior Managing Director, Leader of Performance Improvement

Simon Granger

Senior Managing Director, Head of EMEA Corporate Finance & Restructuring

Mark Dewar

Senior Managing Director, Australia Leader