We help you transform your company digitally – inside and out. However, Digital Transformation means different things to different businesses and industries. At FTI Consulting, Digital Transformation is the use of digital paradigms and technologies to change the clock speed of your company by burning agility into your strategy, operations, culture and technology.
We believe that a digital transformation can originate in any of our digital dimensions listed below, and that your transformation is unique, affecting as many of the dimensions or more specific underlying focus areas as needed. A successful transformation involves much more than technology, it extends into processes, team structure, culture change, governance and strategy and all facets need to be in concert.
Our Service Offerings
Digital Transformation Framework Dimensions:
- Digitally Aligned Strategy: The path to realizing your digital ambitions starts with the creation of your digital business strategy, and resolving it into market and product strategies, assessing the opportunities, designing appropriately disruptive business models to activate the opportunity, and defining your channel and market approaches.
- Customer Centric Experience Design: FTI Consulting believes customers should be at the center of all digital transformations and innovating across customer experiences to create striking experiences, removing friction from customer journeys, increasing engagement, understanding and driving customer profitability through analytics, customer data strategy and management and loyalty management are all areas seminal to the transformation.
- Digitally Enabled Operations: Changing the clock speed of your company requires a holistic lens on your operations. FTI Consulting designs and assesses your operating models for the new realities and ambitions of a digital world. We address increased velocity, efficiencies and engagement by architecting appropriately sophisticated processes and the supporting infrastructure, leveraging digitization, automation and RPA. FTI Consulting designs supply chains for digital as well as physical assets and consolidates them across channels.
- Sales and Marketing: Digital paradigms expose entire capabilities in the sales and marketing realms allowing you to engage with new customers, in new ways. Fully exploiting these need new strategies for your channels and go to market, they need new channels to be designed, measured and managed. Digital marketing and sales need to be focused and activated, directly and through new digitally enabled partnerships. New strategies for the management of customers and vendors need an aligned organization structure.
- Organization: Organizational and cultural facets of transformation are the most overlooked in transformations. FTI Consulting believes that these are critically important for the success of your transformation and ultimately for its sustained adoption by your teams. Your organization needs to be designed for your digital ambitions. Your transformation will stress the organization, its change management needs to be designed and executed carefully, while your culture needs to be aligned with the realities of competing in a digital world with digital capabilities.
- Digital Technology Transformation: Your technology estate is critical to the realization of your digital ambitions. Digital capabilities are made possible largely due to technology solutions which underpin processes. FTI Consulting will create the strategy for your applications, data and infrastructure, so that your digital capabilities are enabled in a timely and cost-effective manner. FTI Consulting will design the future state of your applications, data and processes allowing you to get a detailed view into your future state, before making investments and changes. FTI Consulting will also review your existing initiatives for alignment with your digital requirements, dependencies and sequencing. FTI Consulting will transition your organization to a dev/ops paradigm and advise your teams on transitioning to an asset lean footprint.
- Business Analytics and Machine Learning: New ways of working, in new markets catering to new customers with new expectations, all these require a fundamental reconsideration of your business measurement strategy. What you measure, and how you use that insight is the linchpin of your digital success. Your analytics and Machine learning strategy, its underlying technologies, governance, data and architecture will ultimately determine your agility and velocity limits. Being able to see, comprehend, react and eventually automate and predict outcomes with artificial intelligence and machine learning will create the economies of efficiency required for success in a digital first world.
Your digital transformation is specific to you, and dependent on a multitude of factors such as your current digital maturity, industry, market position etc. and most importantly your digital ambitions. To realize these, FTI Consulting offers the following service offerings which span the entirely of our digital transformation framework. Your transformation will map a unique footprint across this framework.
Digital Maturity Assessment and Benchmarking
We assess and benchmark your digital maturity and how it maps across that of your peers, industry and against your digital ambitions, providing you with a view into how large or small the chasm you need to navigate across is.
Strategy and Solution
We craft your digital strategy across all the touchpoints of our digital transformation framework, and design your future stare process, organization, data and technology architectures.
Plan and Mobilize
FTI Consulting will define the projects and teams needed to realize your digital transformation strategy and solution and will create implementation plans, change management programs, establish your PMO and coordinate with external vendors to get you ready for your transformation.
FTI Consulting will manage your transformation, its workstreams and projects, coordinate your internal and external teams and keep initiatives on plan. FTI Consulting will produce regular communication and staff roles as needed. We have the ability to oversee the implementation of your transition roadmap, whether it’s a straightforward shift to the cloud, or a large-scale companywide transformation.
Industry IT Expertise
Our Technology Transformation team has deep industry and operational expertise to complement our technology skills. Working side-by-side with management, boards of directors and investors, we help align IT initiatives with critical priorities, striking a balance between short-term and long-term goals. Our approach is to leverage our industry strength and IT expertise. Our Technology Transformation professionals understand our clients’ challenges, opportunities and competitive landscapes. We offer IT expertise in the following industries:
- Aerospace & Defense
- Automotive & Industrial
- Clean Energy
- Energy, Power and Products
- Financial Services
- Food and Beverage
- Healthcare & Pharmaceuticals
- Hospitality, Leisure and Gaming
- Industrials and Manufacturing
- Mining and Mining Services
- Real Estate & Infrastructure
- Retail & Consumer Products
- Telecom, Media & Technology
- Transportation and Logistics