IT Outsourcing | Technology Transformation | FTI Consulting
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IT Outsourcing

The FTI Consulting IT Outsourcing practice focuses on the planning and execution of outsourcing transformation with the goals of maximizing the return on investment, minimizing risk and improving operational effectiveness. Outsourcing planning activities include partner selection, objective/goals definition, vendor selection, T&C definition, RFP issuance and SOW negotiation. FTI Consulting’s solutions ensure that what is being outsourced — business case, required vendor SLA’s and performance requirements — are well defined, measurable and built into the vendor agreement. Our implementation execution activities address the planning, governance, communication, transition and execution of the transition to outsourcing.

Our Service Offerings

IT Outsource Planning
IT Outsource Planning services identify IT functions to be considered for outsourcing, validate desired outcome(s), identify potential outsourcing partners, construct outsourcing RFP’s (including partner deal-points) and review and recommend outsourcing partner(s). This comprehensive offering is necessary to ensure the right things are being outsourced, with the correct partner and governance.

Contract Negotiations
Vendor Contract Negotiations services include the definition of the Statement of Work, milestone and timing requirements, identification of metrics and scorecards, SLA negotiations, bonus/penalty terms, extraction guidance, development of outsourcing contracts, technical deal-point negotiation support and guidance.

Transition Planning and Management
Transition Planning and Management services support outsource planning addressing what is being turned over, how it is being turned over and to whom it is being turned over. This includes primary and secondary team turnover. Stakeholder communication plans are also developed and socialized.

Governance and Partner Management
Governance and Partner Management services develop key policies and procedures for managing ongoing operation following migration to an outsourcing arrangement. With this new operating model, it is imperative that new governance, SLA’s and processes be in place to measure, monitor, manage and improve performance.

Industry IT Expertise
FTI Consulting's Technology Transformation team has deep industry expertise to complement our technology skills. Our professionals have executive level IT and industry expertise. Working side-by-side with management, boards of directors and investors, we help align IT initiatives with critical priorities, striking a balance between short-term and long-term goals. FTI Consulting’s approach is to leverage our industry strength and IT expertise. Our Technology Transformation professionals understand our clients’ challenges, opportunities and competitive landscapes. We offer IT expertise in the following industries:

  • Aerospace & Defense
  • Automotive & Industrial
  • Chemicals
  • Clean Energy
  • Energy, Power and Products
  • Financial Services
  • Food and Beverage
  • Healthcare & Pharmaceuticals
  • Hospitality, Leisure and Gaming
  • Industrials and Manufacturing
  • Insurance
  • Mining and Mining Services
  • Real Estate & Infrastructure
  • Retail & Consumer Products
  • Telecom, Media & Technology
  • Transportation & Logistics
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