Intelligent Automation (RPA+) | FTI Consulting
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Intelligent Automation (RPA+)

FTI Consulting offers comprehensive intelligent automation advisory and implementation services for organizations looking to establish an automation strategy, implement scalable solutions and maximize performance of ongoing automation initiatives.

Intelligent Automation refers to an array of emerging technologies (e.g., Robotic Process Automation (“RPA”), Optimal Character Recognition automation (“OCR”), Machine Learning, and more) that can be combined to digitize and automate even the most complex end-to-end processes. Intelligent Automation enables organizations to improve the bottom line while freeing up human resources to focus on more complex, value-added activities.

Our team specializes in:

  • Determining the best areas for automation
  • Evaluating opportunities from a cost, timeline and benefit perspective
  • Delivering the automation and implementation solutions
  • Creating a digital workforce and automation Center of Excellence to achieve the benefits of speed, accuracy and cost savings

Our approach typically starts with an RPA assessment and if required, a technology vendor selection. Then we will develop a pilot for the best process to automate, before scaling to other areas of the business with a continuous focus on enhancing customer experience, empowering employees and reducing costs.

Our Service Offerings

Automation Strategy
FTI Consulting helps organizations develop a firm-wide automation strategy to optimize processes based on lean process design principles. Automation strategies also include the establishment of a Center of Excellence and a framework to manage future automation projects and provide governance over the development lifecycle.

Intelligent Automation Assessment
FTI Consulting provides a comprehensive intelligent automation assessment to understand processes and functions and identify opportunities for both optimization and automation. The assessment includes evaluating any current assessment initiatives, as well as identifying use cases/end-to-end processes that can be digitized through RPA, OCR, Machine Learning, or others emerging technologies.

Automation Platform Design & Architecture
FTI Consulting builds an automation platform that combines current and emerging technologies with an architected design based on the organization’s needs to provide agility, integration, scalability and security. Our solutions can operate in an attended or unattended mode and can integrate with a wide variety of desktop and server applications as well as manage transaction spikes while adhering to enterprise security requirements.

Automation Implementation
FTI Consulting focuses on implementing use cases defined in an assessment and proof of concept. Activities include bot building, integration testing and validation, change management, support, training and project management.

RPA+ Enablement
RPA+ takes your automation strategy further, moving beyond desktop-based automation, involving both structured and unstructured data, and achieving a synchronized orchestration of multiple automation solutions to digitize end-to-end process. RPA+ enablement includes digital solutions such as “touchless billing” and “cognitive contact centers,” involving a combination of OCR, RPA, Natural Language Processing and Machine Learning solutions.

Industry IT Expertise
Our Technology Transformation team has deep industry expertise to complement our technology skills. Our professionals have executive level IT and industry expertise. Working side-by-side with management, boards of directors and investors, we help align IT initiatives with critical priorities, striking a balance between short-term and long-term goals. Our approach is to leverage our industry strength and IT expertise. Our Technology Transformation professionals understand our clients’ challenges, opportunities and competitive landscapes. We offer IT expertise in the following industries:

  • Aerospace & Defense
  • Automotive & Industrial
  • Chemicals
  • Clean Energy
  • Energy, Power and Products
  • Financial Services
  • Food and Beverage
  • Healthcare & Pharmaceuticals
  • Hospitality, Leisure and Gaming
  • Industrials and Manufacturing
  • Insurance
  • Mining and Mining Services
  • Real Estate & Infrastructure
  • Retail & Consumer Products
  • Telecom, Media & Technology
  • Transportation and Logistics
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