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Operational & Performance Improvement Services

In a market of increasing change and competitive pressures, FTI Consulting provides rigorous analysis and a proprietary toolkit for fact-based decision making and lasting operational improvement that promotes change while allowing management to focus on day-to-day operations.

Our Service Offerings

Performance Improvement & Project Management Office

  • Project Management Office and Steering Committee roles and responsibilities:
    • Provide overall strategic direction to Performance Improvement and/or Merger Integration teams.
    • Identify and develop centers of excellence across an organization.
    • Make go/no-go decision on plans.
    • Monitor day-to-day coordination of individual teams and overall processes.
    • Track and report back to the Steering Committee to ensure strategy is executed and all milestones and goals are achieved as planned.
    • Coordinate with specific subject matter experts.
  • Effectiveness of business development:
    • Evaluate channels and alignment of business development personnel.
    • Develop business development incentive plans.
    • Analyze the capture management process.
  • Product and market analysis and optimization:
    • Track division and contract profitability.
  • Cost optimization and alignment:
    • Monitor operational processes.
    • Evaluate fixed asset holdings.
    • Assess human capital allocations.

Improvement of Core Business Systems

  • Assess and develop solutions to improve business systems performance:
    • Billing
    • Budget and forecasting
    • Estimating
    • Purchasing
    • Supply chain
    • Property management
    • Compensation
    • Information Technology
  • Document and evaluate current systems and system controls.
  • Evaluate compliance with business systems rules from federal agencies.
  • Develop remediation plans for deficiencies identified, either as a result of internal assessment or external (e.g., DCAA or DCMA) audit.
  • Develop and implement compliance manuals, policies and procedures, tools and training manuals

Process & System Implementation

  • Obtain an understanding of system infrastructure and applications with respect to future growth targets, including human capital and outsourced agreements.
  • Assess processes and procedures, including IT systems (proprietary and commercial):
    • Age/version, license compliance, IT infrastructure, hardware inventory, voice and data networks, security, scalability and policies.
  • Evaluate organizational resources and determine possible areas of investment.
  • Identify potential risks to business systems and recommend remediation plans and policies and procedures.
  • Assist management with the setting of the IT strategy and the selection and implementation of new systems and infrastructure, including cost accounting allocation systems.
  • Test systems compliance and highlight any deficiencies.

Interim Management

  • C-Suite:
    • CEO, CRO, COO and CFO roles.
  • Other roles:
    • Controllers, billing managers, Project Management Office.
More Info

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