Lunch With FTI: Access Part 2 | FTI Consulting

Lunch With FTI: Access Part 2 - Improving Patient Access Through Ambulatory Efficiency

How Patient Access can play a powerful role in growing market share, downstream revenue and guarantee a superior customer experience

Date: Friday, November 3, 2017
Length: 21 minutes

Why Watch?

Health Systems, Medical Groups and referring providers who experience success in increasing patient access, continue to face challenges in retaining patients due to poor clinical and operational throughput. Today, patients expect not only excellent care but also an experience that is smooth and efficient. To guarantee such an experience, patient access must be supported by high functioning practices. Clinical and ancillary throughput can be optimized through the management and leverage of care teams, uniform processes and best practice standard operating procedures, system financial alignment and technology integration.

Learn About:

How to leverage optimized practice operations to enhance patient access.

Who Should Watch?

  • Hospital and Medical Group Chief Executive Officers
  • Hospital and Medical Group Chief Operating Officers
  • Chief Information Officers
  • Chief Strategy Officers
  • Marketing and Public Relations
  • Directors and Vice Presidents of Strategy
  • Directors and Vice Presidents of Revenue Cycle
  • Directors and Vice Presidents of Service Line / Departments
  • Directors and Vice Presidents of Quality Assurance, Quality Improvement and/or Six Sigma


Pam Gusmanos
FTI Consulting Health Solutions

Pamela Gusmanos, B.S., M.P.H. is a Director in the Health Solutions practice at FTI Consulting and is based in New York. She has worked in healthcare for over ten years with experience in driving strategies to improve financial and operational performance with a focus on patient access to care. Ms. Gusmanos successfully manages multi-disciplinary teams to execute innovative and sustainable solutions for health systems and medical groups.

Heidi Gambino
FTI Consulting Health Solutions

Heidi Gambino is a Director at FTI Consulting and is based in Boston, MA. She is part of the Health Solutions segment in the Physician Enterprise group. Ms. Gambino has more than twenty years of experience in the healthcare industry. She has expertise in the development, management and practice optimization of multispecialty physician group practices as well as hospital clinic operations, with particular emphasis on Surgical practices. Ms. Gambino has held numerous high-level administrative positions in various academic institutions prior to joining FTI Consulting.

Dani Michael
FTI Consulting Health Solutions

Dani Michael is a Consultant at FTI Consulting and is based in Seattle. She is part of both the Economics and the Health Solutions segments with a focus in analytics. Ms. Michael has extensive experience in clinical and revenue cycle data analytics, as well as developing applications to showcase key performing indicators for various hospital segments. Prior to joining FTI, Ms. Michael constructed an integrated database tool using SQL and VBA coding. She has technical expertise in MSSQL, Tableau, and Qlikview.

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