Healthcare Operations and Transformation

Our team has extensive experience in healthcare operations, with trained and registered clinicians and staff from across medical, nursing, aged care, allied health and healthcare ecosystems. Our experts can interpret system challenges through a clinical and operational lens, engage credibly with multidisciplinary teams and lead practical improvements.

With decades of experience across our team, we can support you in aligning transformation efforts with organisational goals and future service needs. We design practical roadmaps that connect long-term vision to short-term operational reality.

We help hospitals and healthcare providers embed a culture of continuous improvement, ensuring that quality and safety are at the forefront of all operations. We apply structured tools and proven frameworks to drive measurable gains in safety, flow, experience and financial performance. Our services include:

• Continuous improvement consulting for hospitals
• Embedding quality improvement in healthcare
• Hospital continuous quality improvement (‘CQI’) consulting
• Building a continuous improvement culture in your hospital

Our team provides structured and supported healthcare leadership and management training, as well as capability building for clinical and nonclinical teams. We offer:

• Internal leadership building and capacity improvement from ward to board, embedding sustainable change across all levels of your organisation
• Structured support to uplift frontline and executive capability through coaching, mentoring and training
• Hospital workforce development and leadership programs
• Health service management capability uplift

We help healthcare providers improve their financial performance, budgeting and productivity through our ability to evaluate funding models, cost drivers and service configuration. Our services include:

• Hospital financial performance improvement
• Healthcare productivity and cost management
• Hospital and health system budgeting, alignment and efficiency
• Financial sustainability improvements in healthcare through strategic investment decisions in resource-constrained environments

With experience overseeing complex projects and delivering structured implementations, our experts support large-scale health transformation programs, providing guidance on change management and transformation. We offer:

• Healthcare transformation program consulting
• Project prioritisation and governance
• Support for large-scale health transformation programs

Effective health system development and delivery requires the ability to assess population needs, service demand, workforce capacity and infrastructure requirements to design evidence-based, sustainable models of care. We help design new models of care and provide clinical service planning support, including:

• Clinical service planning and optimised care pathways, with proven strategies to improve patient flow in hospitals
• Organisational and service alignment with current and future needs
• Healthcare service redesign to improve access, quality and system efficiency

With skills in documenting, analysing and redesigning clinical and nonclinical workflows, our experts help redesign clinical and administrative processes, providing support for lean healthcare transformation. Our services include:

• Redesigning clinical and administrative processes in healthcare
• Standardising workflows across hospital departments
• Developing process improvement strategies for public health services

We help healthcare providers set up KPIs and performance frameworks, driving operational performance and monitoring hospital efficiency. Our services include:

• Setting up KPIs and performance frameworks in health
• Driving operational performance in hospitals
• Designing tools and dashboards to monitor hospital efficiency

Our team analyses and interprets complex data sets to uncover insights and support decision making. We support healthcare organisations to drive evidence-based decisions through diagnostic assessments, benchmarking and monitoring of performance.

We engage clinicians, consumers, executives and partners throughout the change process. This ensures buy-in and supports in navigating complexity and translating strategy into action through clear, collaborative engagement.

Our team works with frontline and executive staff to ensure the successful implementation of continuous improvement or transformation projects. We work with you on the ground, using best practice frameworks and practical change management programs to ensure operational, cultural and experience initiatives are embedded from board to ward.