Payments

EU AML Package: Eight Critical Implementation Pitfalls To Avoid

The EU AMLP introduces a major compliance overhaul by 2027. Firms face eight key pitfalls including insufficient governance and data limitations.

Anna Kostus
Key Contact
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Payments in 2026: When Innovation Outpaces the Regulatory Perimeter

Payments in 2026 see stablecoins, AI and personalisation reshape the core system, forcing UK and EU firms to rethink regulation, risk and controls.

Andrew HadleyImran Ahmad
Key Contacts
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Evolving AML for the Digital Payments Era

Explore how Electronic Money Institutions and payment firms can adapt AML controls, technology and data strategies to meet evolving EU AMLP requirements.

Anna KostusDylan Ryan
Key Contacts
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Competitiveness, Transformation and Growth in Europe’s Financial Sector

European banking is entering a new phase in which it must gain scale, accelerate its technological transformation and strengthen strategic autonomy.

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  • EU AML Package: Eight Critical Implementation Pitfalls To Avoid

  • Payments in 2026: When Innovation Outpaces the Regulatory Perimeter

  • Evolving AML for the Digital Payments Era

  • Competitiveness, Transformation and Growth in Europe’s Financial Sector

  • Payments

    Winning today’s payments race means a deeper risk conversation.

    When money moves in seconds, there are no second chances. Financial institutions must deliver seamless payment experiences while managing evolving risks. We help
organisations build the capabilities to do both.

    Payments no longer just move money. They influence trust at every transaction.

    As the payments industry accelerates and proliferates, financial institutions must balance innovation with resilience, regulatory readiness and real-time trust.

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    The Strategic Opportunity Hidden in Your Sanctions Compliance Program

    Digital banking and fintech technology on a laptop
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    Transforming the path to purchase in the age of AI

    How do you create the frictionless customer experience AI enables — and consumers expect — while preventing increasingly sophisticated fraud?

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    Skilled Person Review of a Popular Mobile Payment Platform’s Financial Crime Controls

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    Financial Services

    Others navigate.
    We act.

    See why we’re the first call when financial institutions need to tackle high-stakes risk, performance issues, restructuring challenges and growth opportunities.
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    Payments, digital assets and the expanding 
regulatory agenda

    From BNPL to digital assets and stablecoins, new technologies are creating new opportunities — and new obligations. As regulators sharpen their focus on consumer protection, financial crime, governance and operational resilience, institutions must adapt quickly.

    person using a smartphone to make a contactless payment at a point-of-sale terminal

    Buy Now Pay Later – Preparing for a New Regulatory Era​

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    Our Leadership Team

    Today’s payments challenges are new.
    Our experience isn’t.

    Our global teams bring together former regulators, industry leaders and real-world operators to help clients move decisively across risk, remediation and payments.

    Jean-Werner de T’Serclaes

    Jean-Werner de T’Serclaes advises financial institutions on complex business challenges, drawing on more than 25 years of international consulting experience with financial services clients.

    Mr. de T’Serclaes leads FTI Consulting’s Financial Services practice in EMEA and is Co-Chairman for the region. He helps financial institutions reshape operating models, respond to disruption and deliver large-scale transformation and performance improvement. His international career spans Europe, Latin America and the United States. Before FTI Consulting, he was a Managing Director and Senior Partner at Boston Consulting Group, where he led its Financial Services practice across Europe, the Middle East, South America and Africa and was global lead of BCG’s FinTech Control Tower.

    Jean-Werner de T’Serclaes

    Senior Managing Director, EMEA Co-Chairman, Co-Leader of France, and Lead of EMEA Financial Services

    Connect via LinkedIn
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    Stella M. Mendes has more than 25 years of experience leading AML and BSA reviews for banks, money service businesses, credit unions and other financial service providers.

    Ms. Mendes leads anti-money laundering (“AML”) and Bank Secrecy Act (“BSA”) reviews for banks, money service businesses, credit unions and other financial service providers. She has established and enhanced BSA, AML and Office of Foreign Assets Control (“OFAC”) policies, procedures and processes to ensure compliance with regulations. Prior to joining FTI Consulting, Ms. Mendes served as President and Chief Operating Officer for First National Bank of New York (now Dime Community Bank). Additionally, Ms. Mendes served as the Compliance & Bank Secrecy Officer for the Bank, interfacing with regulatory agencies and coordinating all communications and the regulatory exam process.

    Stella M. Mendes, CAMS

    Senior Managing Director, Global Leader of Financial Services

    Connect via LinkedIn
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    Over his more than 30-year career, Mike Walters has led many high-profile global matters involving forensic, regulatory, financial crime and investigation work.

    Mr. Walters helps financial services clients navigate complex risk, financial crime and regulatory compliance issues, transforming their capabilities in the face of change. Prior to joining FTI Consulting, Mr. Walters led the compliance function at Barclays. He covered all compliance risks globally, including suitability, conflicts of interest, cross-border, whistleblowing, data privacy, anti-money laundering, sanctions, anti-bribery and corruption and personal account dealing. He led 1,300 professionals across 40 countries and was accountable for investigating alleged breaches of Office of Foreign Assets Control (“OFAC”), EU and His Majesty’s Treasury (“HMT”) sanctions and ensuring the bank’s compliance with the resultant Deferred Prosecution Agreement.

    Mike Walters

    Senior Managing Director, EMEA Head of Financial Services, Forensic & Litigation Consulting

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    Anna Kostus

    Anna Kostus helps financial services firms respond to regulatory scrutiny, strengthen financial crime controls and build effective anti-financial crime capabilities. 

    Ms. Kostus has more than 12 years of financial services experience across the UK, Middle East and Europe. She advises banks, private wealth and asset managers, money service businesses and gaming operators on regulatory reviews, remediation and financial crime frameworks. Her experience includes serving as a Special Advisor on Financial Crime at a European bank, undertaking interim specialist roles and leading Skilled Person reviews. She also has significant experience in anti-money laundering and counter-terrorist financing programmes, risk assessments and customer due diligence enhancements.

    Anna Kostus

    Senior Managing Director

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    Julien Wallen

    Julien Wallen advises financial institutions on complex balance sheet, risk, regulatory and restructuring challenges, as well as high-stakes transactions across EMEA. 

    Mr. Wallen leads FTI Consulting’s Financial Services Corporate Finance practice in EMEA and brings 25 years of consulting and industry experience, including more than a decade at BlackRock. He works with banks, payment firms, nonbank financial institutions and supervisors on prudential regulatory remediation, risk and balance sheet management and transactions. His experience also includes supporting ECB Eurozone-wide stress tests and remediating supervisory findings for UK, EU and Switzerland supervised banks.

    Julien Wallen

    Senior Managing Director, Leader of Financial Service Corporate Finance EMEA Practice

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    Neil Doyle

    Neil Doyle advises financial services companies and government organisations on reputation, issues management and communications surrounding complex, high-profile business events.

    Mr. Doyle is Head of Financial Services within FTI Consulting’s Strategic Communications practice. His international career spans London, Dubai and Hong Kong, where he has advised on financial and corporate communications, capital markets transactions and domestic and cross-border reputation challenges. Before joining FTI Consulting, he was a Director at Capital MS&L, now Kekst CNC, where he also served as Managing Director and Head of the Gulf Cooperation Council in Dubai. Earlier roles included Citigate Dewe Rogerson and Gavin Anderson & Company in Hong Kong.

    Neil Doyle

    Senior Managing Director

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    Nick Brooks

    Nick Brooks advises clients on complex regulatory and competition issues, with particular expertise in payment systems and digital platforms.

    Mr. Brooks has more than 15 years of experience applying economic, financial and strategic analysis to regulatory and competition issues. He supports businesses in their engagement with governments and regulators and has recently led work for a major payment systems operator through a complex multi-year regulatory market review. As well as payments, he has experience in digital platforms, energy markets, healthcare economics and airports. He has a background in preparing expert witness evidence for litigation and arbitration matters and is a CFA charterholder.

    Delivering the hands-on expertise financial institutions need to act.

    Contact Our Experts