Steven Hansen

Steven Hansen is a payments industry leader helping financial institutions drive transformation, adopt real-time capabilities and future-proof their payments infrastructure across global markets. Steven brings more than 15 years of experience helping organizations develop target operating models, modernize platforms, manage risk, remain compliant, design products and scale instant payments. He has a proven ability to lead large-scale programs at the intersection of strategy, technology and operations — helping top-tier financial institutions increase agility, reduce risk and accelerate speed-to-market. Additionally, he brings broad exposure across the payment and banking ecosystem, with a focus on commercial payments, and has experience working with payment companies, fintech companies, issuers and acquirers.

Prior to joining FTI Consulting, Steven held senior roles at PwC and Accenture, where he led enterprise-wide payments modernization initiatives, platform transformations, vendor assessments and payment integrations, such as Fedwire, automated clearinghouse (“ACH”) and instant payment rails including FedNow and The Clearing House-Real Time Payments (“TCH-RTP”). Additionally, he has focused on operation risk management within the payments ecosystem and compliance initiatives, such as ISO 20022. His earlier roles at SunTrust Bank focused on strategy and execution across the commercial, small business and wealth management lines of business.

Steven holds an M.B.A. in Finance and Consulting from Emory University’s Goizueta Business School and a B.A. in Economics and Psychology from Cornell University. He is SAFe 6 Agilist Certified and holds multiple payments-related certifications.

Relevant Experience:

• Led enterprise-wide payments modernization programs, including the end-to-end strategy, design and implementation of a platform-as-a-service (“PaaS”) payments hub supporting real-time gross settlement (“RTGS”), FedNow and cross-border payments
• Served as a trusted advisor to senior executives at top-tier banks on instant payments, ISO 20022 migration, target operating model design and regulatory alignment, driving business cases and strategic implementation plans
• Managed vendor and platform strategy for global banks, overseeing requests for proposals (“RFPs”), platform assessments and long-term partnerships to align with evolving regulatory and business needs
• Delivered treasury management transformation initiatives for commercial clients, including onboarding, servicing, billing and customer segmentation strategy
• Developed and led payment product testing strategies and compliance frameworks during multi-rail payment platform rollouts for Fortune 500 financial institutions