FTI Consulting and Blickstein Group Survey Reveals Common Roadblocks and Investments in Corporate Legal Operations
Majority of Respondents Struggle with Technology Adoption and Implementation, Indicate Need for Change Management Support and Expertise
The importance of change management and training in promoting technology adoption was a key sentiment revealed in the findings. When asked what aspects of technology modernization are the most challenging, 78% of respondents named training and adoption, and 58% pointed to implementation and integration, far exceeding other challenges listed. To manage these difficulties, legal operations teams are seeking outside expertise, with nearly 70% of respondents saying they would invest in external resources to support technology implementation and 33% saying the same for training and adoption.
“Legal teams are continuing to experience tremendous pressure on many fronts,” said
Additional key findings in the report include:
- Legal spend analysis and reporting have emerged as priorities for in-house legal teams, with 72% of respondents ranking these as key technology modernization activities.
- In addition to legal spend analysis, business process and workflow automation was rated as a technology modernization priority by more than 55% of respondents.
- More than 70% of respondents also stated they are currently implementing or updating core tools including e-billing, spend management, contract management, matter management and document management.
- Efficiency and ease of use ranked highest as the core elements used to define technology effectiveness.
- Despite the proven efficiencies offered by AI and technology assisted review (“TAR”), use of these technologies within corporate legal departments remains light, with nearly 80% of respondents indicating they use TAR in less than 30% of matters, and more than half saying they do not use it in 10% of matters.
To read the full survey results, download the
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Source: FTI Consulting, Inc.