Mark Flanagan

Mark Flanagan has more than 23 years of banking consulting experience across EMEA and Asia, leading diverse teams to help deliver lasting change.

Mark Flanagan is a transformation leader and trusted senior advisor who works with clients to help reshape the industry to better serve its communities, shareholders and stakeholders alike. Mark is a strategic thinker and C-suite advisor, with a pragmatic approach. He is skilled at bringing together diverse teams and technology to create innovative services that help clients ensure they are fit to meet the challenges of today and prepared for the future.

Prior to joining FTI Consulting, Mark worked as a Senior Director and Advisor in EY’s global Banking & Capital Markets team, where he was an expert in small and medium-sized enterprise (‘SME’) and commercial banking. He has worked with a broad range of clients, from PE-backed fintechs to the world’s leading financial institutions.

Mark has a proven history in helping clients understand the complex challenges regulations and markets present to them and identify opportunities to innovate, grow and strengthen their business. Additionally, he has experience digitizing client’s onboarding, creating market-leading SME propositions and rationalizing products and platforms to create a sustainable cost base.

Relevant Experience:

• Designed and created North Star and Day-One strategy, end-to-end proposition and customer journeys for a UK bank to re-enter business banking (‘BB’) and SME banking markets
• Created a £175 million transformation programme to support a PE-backed bank in becoming more sustainable, safer and stable, to enable future growth and PE exit
• Led the design and implementation of new digital client onboarding journeys for a leading commercial bank, automating 75% of controls, shrinking manual effort by 60% and reducing decisioning down from weeks to minutes and days
• Served as the buy-side advisor to a global banking group on its acquisition of an innovation and fintech-focused bank
• Provided advice, design and execution to create a new offshore captive for a PE-backed global fund administrator and corporate service provider, as part of its efficiency programme
• Led the design and execution of a value creation plan for a PE-backed European bank; included defining requirements, product rationalisation, process redesign, application rationalisation and core replacement
• Designed and led onboarding and Ongoing Know Your Customer/Business (‘OKYC/B’) transformation, including the remediation of one million SME and commercial clients
• Designed and led the creation of a new cash management and treasury-as-a-service proposition for SMEs, for one of the world’s leading payments providers
• Led the design and launch of a new hyper-personalised offer and insight proposition to support the growth SMEs and merchant; delivering more than £200 million in net new non-NIM based revenue
• Led the creation of a new direct relationship bank to support one million clients and drive 10% growth in cross-sell of secondary products
• Led the review and redesign of SME onboarding processes; focused on strengthening controls, reducing processing time and improving UX