Trust Built

Helping a Multibillion-Dollar Global Fintech Resolve Regulatory Commitments and Remediate Compliance Gaps

Facing heightened regulatory scrutiny, how does a fintech rebuild trust and get back on track for growth?

A global fintech responsible for tens of billions of transactions, tens of thousands of employees and millions of customers needed to resolve critical regulatory commitments to reestablish trust with its key stakeholders. FTI Consulting was appointed by several regulatory bodies to serve as the independent consultant to assess the company’s compliance program.

Following the initial assessment, our experts have continued to work with the client to ensure resolution of remaining compliance commitments necessary to continue building trust with regulatory bodies and other stakeholders.

Our Impact

The client is resuming its strategic growth plans and rebuilding trust with regulators and customers, enabled by a stronger compliance program and controls framework developed through the compliance work performed by FTI Consulting.​​​​


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In crisis and transformation,real-world experience delivers.

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Our Role

​​​​Risk and analytics expertise powering compliance transformation

FTI Consulting deployed a global team on this multiyear engagement, operating a follow-the-sun model to ensure the assessment was performed in accordance with various regulatory time frames.

  1. Our experts facilitated clear and transparent communication between our team, the regulators and the client, which was critical for meeting regulatory expectations and satisfying all commitments.

  2. The cross-functional team identified clear, actionable recommendations from the assessment that required remediation to advance the client’s controls framework and compliance operating model in a manner that meets regulatory expectations.

  3. Ongoing and close partnership with the client’s external counsel, coupled with the deployment of FTI Consulting’s internally developed AI tooling, helped synthesize thousands of documents, and regulatory precedent, which resulted in a thorough and actionable result that the client was able to take forward and use to make meaningful changes to its compliance program.

  4. FTI Consulting will continue oversight of remedial actions, frequently engaging with client leadership and regulatory bodies to ensure accuracy, alignment and transparency.


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