Transformation and Performance | FTI Consulting
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Transformation and Performance

Our Performance Analytics Group is at the forefront of leveraging advanced data analytics technology and process engineering methodologies to help clients realize the value of their data assets. Our team of 50+ professionals includes Data Scientists, ETL Experts, Project and Process Engineers, and 6-Sigma Master Black Belts, who work in partnership with our senior operational, technical and financial experts to achieve client objectives. Over 100 clients benefiting from our Performance Analytics services are testimony to our continuing success. Our capabilities and services are organized around four core solutions that help drive company performance.

Business Transformation – Helping companies grow, innovate and thrive

  • Strategic Design & Transformation
  • Business Architecture
  • Business Integration & Restructuring
  • Business Process Management
  • Cost Management
  • Change Management
  • Knowledge Management
  • People Development

Customer Value Management – Capturing untapped growth potential

  • Data Driven Growth
  • Customer Segmentation
  • Customer Lifecycle Mapping
  • Customer Base Management
  • Contact Center Management
  • Customer Experience Improvement
  • Campaign Management
  • Omni Channel Effectiveness

Predictive Analytics – Performance driven through data insights

  • Customer Segmentation & Lifetime Value
  • Campaign Analytics & Channel Propensity
  • Churn Analytics
  • Cross / Up Sell Analytics
  • Credit Risk & Fraud Analytics
  • Claims Analytics
  • Workflow Analytics
  • Cost Variance & Anomaly Detection

Enterprise Data Management – Optimizing your data assets

  • Enterprise Data Strategy
  • Data Management Services
  • Business Intelligence & Management Information
  • Merger and Acquisition Technology Services
  • Data and Information Security
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Key Contacts

Rory O'Brien

Senior Managing Director, Leader of EMEA Insurance Services

Fred Donner

Senior Managing Director