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Turning Insight Into Action With Enterprise Data Strategy

Our client required assistance in kicking off their journey towards harnessing and consuming a wealth of available financial, operational and technological data on customers, consumers, products, operations and personnel in a sustainable, governed and actionable manner.

Our Impact

Business Enablement and Data Monetization: FTI Consulting’s experts developed a data strategy and roadmap aimed at unlocking the vast potential of data collected on customers, products, vendors and other key domains. Our efforts established a unique and unified subscription service for all customer segments and products, creating a new revenue stream for the client.
Customer and Vendor Management: Our teams designed a comprehensive single source of truth for customer and vendor data, enabling the client to manage their most valuable relationships across all business units.
Data-Driven Decision Making and Reporting Efficiency: FTI Consulting improved data access and standardized reporting processes, accelerating insights and enhancing decision-making accuracy for proactive strategic initiatives.
Efficient Data Integration: Our team implemented automated integration across systems, substantially reducing manual effort and operational expenses.

Our Role

Data Strategy Development: FTI Consulting interviewed more than 40 business stakeholders, data owners and IT personnel to understand data usage across the organization and synthesized findings into a recommended enterprise data strategy. Afterward, our professionals combined findings from data estate mapping exercises into recommended future state data architecture, including data model and element structures, ownership and responsibilities and a domain-driven governance model.
Master Data Management: Our team designed the data models, governance and processes for the client’s master data domains and delivered a turnkey solution design, vendor assessment and operating model for the client’s master data management function.
Data Estate Mapping: Our team developed a data catalog and relationship diagrams for key data elements across customer, consumer, product and employee domains, mapping critical data stores to priority business processes. Our experts reviewed more than 200 operational reports, categorized metrics and mapped thousands of data fields across Salesforce, MS Great Plains, customer ticketing systems and other operational data stores.
Targeted Systems Assessment: FTI Consulting performed an assessment of the current-state finance and HR systems and capabilities and provided recommendations for enhancement or replacement of systems to align with strategic goals.