FTI Consulting Expands Business Transformation Communications Capabilities with Senior Appointment
Managing Director Kerry J. Held Joins Strategic Communications Segment to Help Clients Engage and Mobilize Employees to Better Optimize Business Performance and Customer Experience
Washington, D.C., July 15, 2020 — FTI Consulting, Inc. (NYSE: FCN) today announced the addition of Kerry J. Held as a Managing Director in the Strategic Communications segment, specializing in business transformation communications. Based in New York, Ms. Held will report to Shannon Stucky Pritchett, Americas Head of Restructuring & Business Transformation Communications.
Ms. Held will apply her expertise in internal communications, learning and development and change management to accelerate the achievement of clients’ transformation objectives while also enhancing their customer and employee experience. With more than 15 years’ experience in hospitality, retail, healthcare and other consumer-facing industries, Ms. Held understands organizational culture and how effective employee engagement can influence a client’s brand and customer experience. Her programs accelerate business priorities, with a direct impact on financial results, net promoter scores (“NPS”) and brand health metrics.
“Effectively engaging talent is key to any transformation, and Kerry has proven her ability to build multi-dimensional communications and change management programs that lead to sustained high performance and meaningful results,” Ms. Stucky Pritchett said. “We are thrilled to add her unique perspective as we continue to strengthen and expand our business transformation communications offerings.
Ms. Held began her career at Union Square Hospitality Group, where she developed cultural learning and development programs to ensure a premier hospitality experience for Danny Meyers’s New York restaurants and other major consumer brands. Subsequently, she served as Senior Vice President of Employee Experience at Clear, where she defined the customer experience, implemented a national training and leadership coaching program, and enhanced communications structures with improvement in the company’s NPS scores.
Most recently, Ms. Held served as the Strategy Director of Employee Engagement at Siegel+Gale, where she partnered with clients to develop messaging and positioning, internal communications and trainings, and ambassador programs to elevate their brands among customers, employees and prospective employees.
Commenting on her appointment, Ms. Held said, “I am thrilled to be joining FTI Consulting and the Business Transformation team at such a critical time. Businesses across the world face new challenges and opportunities to transform, listen to and re-invest in their people, and I look forward to working with the team to add value for clients.”
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Source: FTI Consulting, Inc.