Anthony Dornan has significant experience in commercial strategy, digital transformation, customer experience and Telecom, Media & Technology (“TMT”) sector policy, working with TMT clients across multiple regions and markets, including Middle East and North Africa, Europe, North America and Asia Pacific.
Regarding Mr. Dornan's commercial strategy experience, he has helped shaped commercial strategies for clients across a range of areas, including defining the go-to-market strategy for an IoT platform business, asset-carve out strategy for a fixed-line operator, redesigning the commercial strategy and operating model for the B2B unit of a leading telco operator and building the media strategy for a regional operator group.
Mr. Dornan has led a number of engagements focused on digital transformation, including developing the transformation strategy and implementation roadmap for a regional operator group and designing a new digital engagement model for a mobile operator, enabling more real-time, interactive customer interactions.
Mr. Dornan has significant experience in CX strategy, working to redesign customer journeys for B2B and building new analytics tools to measure, track and optimize CX to maximise value.
Mr. Dornan has extensive experience engaging with national TMT sector policy-makers and regulators, working to ensure competition, innovation and market sustainability.
Prior to joining Delta Partners, the TMT strategy consulting and investment banking boutique now integrated into FTI Consulting's TMT practice, Mr. Dornan worked for several years at STL Partners, supporting TMT clients on strategic topics, and at the Central Bank of Ireland.