Christopher Sdao works with organizations to provide and implement solutions that increase revenue, reduce expenses, and create optimal processes. Chris has healthcare industry expertise in large academic medical centers (business office, physician practice operations and performance improvement) and with several revenue cycle technology companies including Health Management Systems, MDeverywhere and Misys Healthcare. Spanning over 25 years, his focus has been on leading change within organizations and driving business units to higher margins and levels of performance.
Prior to joining FTI Consulting, Chris helped organizations consistently achieve their goals by leading various endeavors including central business office operations and redesign; hospital and physician practice operations and redesign, and IT project management and system implementations within complex organizations. Chris has held senior level positions at Northwell Health, Montefiore Medical Center and New York Presbyterian Medical Center.
During Chris’ time in industry, he optimized and oversaw the Professional Revenue Cycle Management function at Staten Island University Hospital (Northwell Health), including Revenue Integrity, Billing, Denial Management, A/R follow up, Provider Credentialing, Managed Care, and Reporting. Highlights include implementing coding, charge capture and credentialing/enrollment solutions that drove increased revenue and achieved a reduced cost to collect.
Chris has experience implementing electronic charge capture and clinical documentation solutions at various organizations across the country, including SUNY Stony Brook’s Clinical Practice Management Plan, Carle Clinic and Hospice of Michigan. Additionally, he led the transition of the Professional Services Central Billing Office from the GE Centricity/IDX platform to Epic at Montefiore Medical Center, as well as centralizing several decentralized clinical practices within the CBO. While with New York Presbyterian (NYP), Chris oversaw Outpatient Hospital-based Clinical Practice and Chemotherapy Center operations and served as a Black Belt on NYP’s Performance Improvement Six Sigma team.
Chris holds a B.A. in History with a Government minor from Franklin & Marshall College and an M.B.A. from the Baruch College/Mount Sinai School of Medicine program at the City University of New York. He is a member of the NY Metropolitan Chapter of the Healthcare Financial Management Association.