Janet Hale

Janet Hale has extensive experience in the implementation of effective risk management structures as well as compliance with consumer laws and regulations. Ms. Hale works closely with FTI Consulting’s Strategic Communications segment providing cross-collaboration efficiencies for our clients.

Prior to joining FTI, Ms. Hale was a Managing Director with Treliant within their Regulatory Compliance and Risk Management practice area. At Treliant she governed high priority consumer finance regulatory engagements, including large scale review and remediation efforts reportable to the Consumer Financial Protection Bureau (CFPB) and the Office of the Comptroller of the Currency (OCC). She advised on effective compliance management systems, consulted on regulatory internal control processes, and provided oversight of Treliant’s FinTech practice. Her subject matter expertise includes consumer loan and mortgage origination and servicing, fair lending, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), the Servicemember Civil Relief Act (SCRA), and the Flood Disaster Protection Act (FDPA). Ms. Hale has extensive compliance and operational experience in enterprise risk management, regulatory exam supervision, regulatory change execution, third-party risk management, and complaint review and trending analysis. She also headed efforts ensuring compliant banking platform software for an international financial technology firm.   

Prior to joining Treliant, Ms. Hale held executive risk leadership positions with KeyBank, including Vice President, Compliance and Operational Risk Manager, as well as Senior Compliance and Community Reinvestment Act (CRA) Manager. At KeyBank, she instituted the bank’s Governance Risk and Compliance (GRC) program and directed the compliance functions supporting consumer lending, credit cards, mortgage origination and servicing, collections, deposits, product development, and marketing. She was also a member of KeyBank’s Compliance Risk Committee and Fair Lending Committee, and she chaired the corporation’s Flood Governance Committee. Ms. Hale began her over-25-year-career as an Examiner with the Office of the Comptroller of the Currency (OCC) participating in safety and soundness as well as compliance examinations.

Ms. Hale has been a speaker on several regulatory topics including FDPA, UDAAP, risk assessment processes, and regulatory examination preparation practices.

Ms. Hale holds an M.B.A. from John Carroll University and a B.S. in Business Administration (Finance) from Miami University. She is also designated by the American Bankers Association as a Certified Regulatory Compliance Manager (CRCM) and Certified Enterprise Risk Professional (CERP). Additionally, Ms. Hale was previously recognized by the Institute of Management Accountants as a Certified Management Accountant (CMA non-practicing).