John Goff, Jr.

John Goff is an expert in helping corporations develop and implement a wide range of information governance and e-discovery programs to reduce the costs and risks of enterprise data. Mr. Goff supports clients with identifying sensitive information for remediation, conducting vendor risk assessments, bringing e-discovery operations in-house and developing and implementing cyber risk response plans. His experience extends across numerous industries, with particular expertise helping dozens of financial services institutions reduce risk related to regulatory enforcement actions, off-channel communications and data over-retention.

Mr. Goff specializes in complex, large-scale data migrations and defensible deletion initiatives, with a focus on improving regulatory compliance, litigation readiness and artificial intelligence governance. His work includes updating records management and legal hold programs and operationalizing e-discovery playbooks for improved cross-department transparency and billing. With a background in IT, he is also adept at collaborating across IT, legal and information security teams to produce practical results.

Prior to joining FTI Technology, Mr. Goff held numerous information governance and e-discovery roles at PulteGroup and ING. He brings his extensive in-house technical and process skills to help clients reimagine, simplify and dramatically improve their legal and data governance programs.

Relevant Experience:

• Led the global information governance program for a U.S.-based global insurance firm with 25,000 employees; collaborated with stakeholders from legal, security, IT and individual lines of businesses to develop and implement a comprehensive program and change plan to help reach target maturity for information governance; worked closely with individual lines of businesses to take ownership and develop their individual information lifecycle management practices, including resource, organizational and technological changes
• Led the global information governance program for a multinational financial services institution to remediate its legacy data environments and enable defensible disposal, an effort driven in part to support compliance with the European Union’s General Data Protection Regulation; scoped nearly 800 legal matters with 23,000 custodians for legal hold obligations, establishing new legal hold workflows and supporting review and remediation for the sunsetting of multiple systems and third-party vendors
• Worked as an independent compliance consultant for multiple global financial services firms being audited as part of the Securities and Exchange Commission and Commodity Futures Trading Commission sweep on off-channel communications; led the technical assessment of the firms’ approach to capturing communications for voice, messaging, WeChat and WhatsApp, assessed the implementation of that solution and provided actionable recommendations for risk reduction and process improvement