Operational Excellence | FTI Consulting

Operational Excellence

Are Your Operating Processes Delivering or Diluting Customer and Shareholder Value?

Forensic & Litigation Consulting

September 17, 2014

While some businesses are operating in survival mode and focusing on tactical cost containment, high performing businesses are transforming their operating models and processes, enabling them to thrive in challenging environments.

At FTI Consulting, we have developed a Process Transformation Model, which focuses on targeting and improving core business processes that drive customer and shareholder value.

Process Transformation Framework

Our framework is based on a number of principles:

  • Identifying high value, core customer processes to drive maximum benefit
  • Reducing process complexity, and creating optimum process standards and conformance, eliminating non-value add activities (waste)
  • Linking execution to key strategy goals
  • Implementing the right structure to sustain the improvement
  • Optimising resource and cost to run processes effectively and efficiently

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