Creating Clarity From Chaos for a U.S. Building Services Firm

FTI Consulting assisted a large U.S. building services firm in the development of its digital backbone, enabling the company to convert more leads, improve the quality and consistency of its customer experience and rapidly onboard and integrate new acquisitions.

Our Impact

  • FTI Consulting created a standardized onboarding process for the company, as well as an integration ramp for all new acquisitions.
  • Our experts’ creation of a single, unified workflow consolidated disparate sales, markets and delivery processes.
  • FTI Consulting’s streamlining of operations led to overall improved efficiency across all company branches.

Our Role

  • FTI Consulting produced a configuration blueprint for a new “lead-to-cash” experience, developed an enterprise data model and defined a future-state architecture for the company.
  • Our experts created a transformation change management plan for implementation by a systems integrator.
  • The team developed a low-risk, phased implementation approach for the company to onboard all its various branches.

Related Insights

Related Information

Published

August 30, 2024

temp Key Contacts

Pratyush Lal

Senior Managing Director

Jason Reed

Managing Director

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