Home
/ Insights
/ Case Studies
/ Enhancing Revenue Operations for a Men’s Personal Care Products Company

Enhancing Revenue Operations for a Men’s Personal Care Products Company

FTI Consulting was engaged by a men’s personal care products company to provide interim Chief Information Officer (“CIO”) support, assist with merger integration following the acquisition of a new product line and execute process improvement of the company’s cloud-based enterprise resource planning software (“ERP”).

Our Impact:

FTI Consulting’s interim CIO support led to a new IT organization while a permanent CIO was recruited.
Our experts’ timely and under-budget integration of a new product company into the client’s platform allowed for an expansion of its product portfolio.
The team’s IT global control (“ITGC”) mitigation effort resulted in improved IT security and a reduction to business risk, as well as savings in insurance rates.
FTI Consulting’s process improvement of the client’s ERP software allowed the client to avoid $1 million in damages and customer chargebacks for order inaccuracy.

Our Role:

FTI Consulting provided interim CIO expertise to operate IT for more than seven months while the client recruited a permanent CIO.
Our interim CIO and merger integration experts led the migration of an acquired new product company into the client’s technology platform.
The team designed an IT global controls schema to align business and IT systems roles, which involved scanning current access, identifying areas of risk and prioritizing the remediation effort.
FTI Consulting worked with the company and a third-party systems integrator to design and execute process improvements in several areas experiencing customer chargebacks and damage to the customer experience.