Healthcare Providers

One of the biggest dilemmas facing healthcare organizations is managing high-quality, cost-effective patient care under diminishing reimbursements. Seamless clinical integration and flawless operational execution are essential to maximize quality clinical outcomes and revenue. Clients turn to our team to deliver integrated approaches to these unique challenges.

We address operational dependencies such as:

• Practice Operations
• Workforce Design and Deployment
• Clinical, Pharmacy and Operational Processes
• Supply Chain Optimization and Purchased Services
• Capacity Management
• Care Management Systems and Processes
• Procedural Services
• Health IT Tools and Technology

By systematically coordinating every aspect of a patient’s movement through the care continuum, we create integrated processes that significantly improve operations and financial performance while also improving the patient experience.

FTI Consulting is a market and thought leader in revenue cycle optimization and performance improvement with a people, process and technology approach. We work collaboratively with our client partners to develop customized strategies based on leading practice tools, solutions and initiatives.

Services include:

• End-to-end or targeted assessments and performance improvement
• Operating model redesign and optimization
• Outsourcing/vendor selection and management
• Denials management
• Revenue integrity (i.e., charge capture, CDM management, defensible pricing)
• Patient engagement strategies
• Managed services – Revenue cycle with third-party accounts receivable (“A/R”) remediation

As ambulatory care becomes the focal point of modern healthcare delivery, health systems and financial sponsors are rethinking how they scale, integrate, and optimize outpatient and physician group operations. Whether improving clinic and ASC performance or driving full enterprise-wide transformation, we partner with clients to unlock the full potential of their ambulatory enterprise.

We support clients in achieving measurable results across:

• Enterprise Strategy & Scalable Growth
• Operational Performance Optimization
• Ambulatory Workforce & Clinic Staffing Models
• Provider Productivity & Compensation Alignment
• Revenue Cycle & Financial Performance Enhancement
• Patient Access & Template Optimization
• Care Model Innovation & Transformation
• Interim Leadership, Restructuring & Execution Support

Pharmacy has the clinical capability to drive patient outcomes while generating revenue, optimizing both employee benefits and payor contracting leverage while improving clinician and patient experience.

Our services include:

• Pharmacy Retail and Specialty Strategic Planning and Analysis
• 340B Program Readiness and Ongoing Program Management Advisement
• Research Pharmacy Advisement Services
• Core Operations Consulting, including Supply Chain, Vendor/Purchased Services Management, and Workforce Efficiency and Effectiveness

Peri-operative and procedural services are complex and critical to any thriving organization. The swift changes in technology, payment structures and patient access demands require organizations to be efficient, patient- and provider-centric, and technology-forward.

We deliver a full range of procedural, anesthesia and sterile processing consulting services that include but are not limited to:

• Governance and Performance Monitoring
• Block Schedule Management
• Throughput and Capacity Management
• Central Processing Operations
• Leadership Coaching
• Anesthesia Contract Management

Our approach to workforce planning includes the design of the work itself, the technology deployed and the supporting processes. Key components of workforce planning that we review and incorporate into our implementation of a workforce planning strategy include:

• Core Human Capital Management
• Care Model
• Staffing Office and Deployment
• Organization Structure and Span of Control
• Technology Enablement

Strategic management of the contracting, procurement and supply chain departments is critical to the success of any expense management program. While price transparency and benchmarking are important, healthcare organizations face broader issues related to the management of vendor relations across the enterprise.

Our services:

• Sourcing Evaluation and RFP Administration
• Departmental Process, Procedure and Workforce Structure Evaluation
• Third-party Contract (Purchased Services) Review
• Group Purchasing Organization (GPO) Relationship Management Assessment
• Vendor Partnership Matrix Review
• Supply Utilization and Physician Preference Item (PPI) Consolidation Evaluation