FTI Consulting Partners with RelateCare on Patient Access Offering
Washington, D.C., May 31, 2018 — FTI Consulting, Inc. (NYSE: FCN) today announced that the firm’s Health Solutions practice has partnered with RelateCare, LLC, a healthcare communications organization, to provide clients with resources and expertise to improve patient access and experience, optimize efficiency and streamline costs.
FTI Consulting and RelateCare will collaborate on projects for healthcare clients, with RelateCare providing outsourcing services to establish or enhance patient contact centers, and FTI Consulting experts advising on performance improvement strategies and operations. Together, FTI Consulting and RelateCare will help clients transform people, processes, technology and facilities to deliver administrative and clinical healthcare services in-person, over the phone and through digital applications that are available 24 hours a day, seven days a week.
“We’ve seen a growing demand from clients in the area of patient access, as there are multiple barriers when it comes to scheduling appointments or reaching the right professional in a large healthcare organization,” said Chris George, a Senior Managing Director in the Health Solutions practice at FTI Consulting. “As healthcare organizations look to move from volume- to outcome- and value-based payment models, ensuring effective patient access and engagement will be even more crucial.”
Chuck Holt, a Managing Director and Leader of Patient Access Services in the Health Solutions practice at FTI Consulting, added, “From improving practice throughput, capacity and utilization to providing advanced scheduling, revenue cycle and clinical services, the FTI Consulting and RelateCare partnership provides our clients with the ability to enhance patient experiences, market competitive advantages and achieve improvements in financial performance.”
Commenting on the partnership, Conor O’Byrne, the Chief Executive Officer of RelateCare, said, “We provide the knowledge and support necessary for healthcare facilities to augment their contact centers and, in turn, increase patient access, reduce readmissions, lower the cost of care, improve patient satisfaction and boost productivity. Working with FTI Consulting will enable us to provide more comprehensive services to our clients, while further differentiating our offerings in the marketplace.”
RelateCare is a healthcare communications organization that specializes in patient access and patient engagement solutions. RelateCare began as a joint venture in 2013 between Rigneydolphin, a leading Irish-based contact center company with over 25 years contact center experience, and the Cleveland Clinic, following a relationship which began in 2009. By combining Rigneydolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, the company was formed to help healthcare organizations provide bespoke contact center solutions, including appointment scheduling, patient outreach, nurse triage and post-discharge call-back programs from their patient coordination centers in Cleveland and Waterford, Ireland. For more information, visit www.relatecare.com.