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Strategic Communications

Cyber & Data Privacy Communications

Manage cyber incidents and data breaches with clear, coordinated communications that support response teams and maintain stakeholder confidence.

Cyber and data privacy incidents move quickly and often require legal, technical and leadership teams to respond simultaneously while critical decisions are still unfolding. It’s a critical moment, when organizations must manage reputational risk, build trust and protect stakeholder relationships before, during and after a cybersecurity incident.

As the world’s largest specialized cybersecurity and data privacy communications practice, we have led communications responses for many of the largest and most complex cyber incidents of the past decade.

Working closely with legal, forensic and technical response teams, we coordinate in real-time as organizations investigate cyber incidents and respond to privacy breaches involving sensitive data, ransomware and other complex threats. We help: 

  • Prepare leadership teams with communications frameworks and breach response exercises 

  • Align communications with cyber investigations as technical findings emerge 

  • Advise on breach disclosure decisions involving sensitive data and intellectual property 

  • Explain complex cyber incidents to regulators, customers, employees and stakeholders, including the media 

  • Communicate remediation efforts as organizations strengthen cybersecurity 

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Meredith Griffanti - Senior Managing Director, Global Head of Cybersecurity & Data Privacy Communications

In an incident response situation, there are a lot of different cooks in the kitchen and many external parties, from ransom negotiators to external counsel to external PR providers.

Meredith GriffantiSenior Managing Director, Global Head of Cybersecurity & Data Privacy Communications
Brian Kennedy

Brian Kennedy - Senior Managing Director, Head of Americas Strategic Communications

By developing, practicing and testing individual scenario plans in advance, General Counsel creates the muscle that the management team and board flex when a crisis event hits.

Brian KennedySenior Managing Director, Head of Americas Strategic Communications
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Meredith Griffanti - Senior Managing Director, Global Head of Cybersecurity & Data Privacy Communications

We’ve seen GCs really take a deep dive into lessons learned coming out of the incident and how they can apply those back to the organization and incorporate them into the DNA of the company.

Meredith GriffantiSenior Managing Director, Global Head of Cybersecurity & Data Privacy Communications

Our solutions

Prepare, respond and recover from cyber incidents

Incident Response Communications

Our experts coordinate tailored messaging across legal, technical and leaderships teams to minimize speculation and misinformation and ensure consistent messaging as a situation evolves. Using our knowledge of threat actor tactics and experience supporting hundreds of organizations through these kinds of incidents, we develop scenario plans to ensure an organization is prepared for the multitude of directions an incident may take. 

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Cyber Communications Preparedness

In today’s cybersecurity environment, it is not a question of if, but when an organization will experience a cybersecurity incident. We help organizations prepare with integrated response, continuity, recovery and communications plans, supported by realistic simulations — enabling fast, confident responses and stronger recovery. This multi-faceted process equips our clients to successfully navigate even the most complex cybersecurity incidents and emerge stronger.  

CISO Communications

Cyber risk is now a C-suite and board-level imperative. Our teams help Chief Information Security Officers (“CISOs”) close the gap by translating technical risk into clear business language for executives, boards and key stakeholders. Secure Your Seat (SYS), our research-driven communications and board readiness training program, is designed to strengthen how CISOs communicate cybersecurity strategy, risk and incident response to executive stakeholders by bringing together executive positioning, corporate governance and cybersecurity incident response expertise. 

Service

Strategic Communications

FTI Consulting's global strategic communications experts deliver communications and expertise in times of crisis, transformation and geopolitical risk.

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Our Insights

Expert Perspectives

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Our Experts

Trusted in the world’s most complex cyber incidents

Our experts have led communications responses for many of the largest and most high-profile cybersecurity incidents over the last decade, including ransomware, insider threats and breaches involving Personally Identifiable Information (“PII”), Personal Health Information (“PHI”) and sensitive Intellectual Property (“IP”).

Global team, local expertise.

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